Services

Step 1: Initial Contact
Your journey with us begins by reaching out through one of the following channels:

• Website: pacificwaterandfirerestoration.com
• Email: [email protected]
• Phone: 503.888.6911 or 503.201.7337

Once you contact us, our team will respond promptly to address your emergency or service needs.

Step 2: Immediate Dispatch
In cases of emergency (such as fire or flooding):

• Emergency Response: We ensure that the immediate threat has been managed, likely with assistance from the fire department for fires or a plumber for burst pipes.
• Dispatching Our Team: Our trained professionals will then be dispatched to your property to evaluate the situation and determine next steps.

Step 3: Evaluation & Service Walkthrough
Upon arrival, our professionals will:

• Assess the Damage: Carefully evaluate the affected areas to understand the scope of work required.
• Walk You Through Our Services: We’ll explain all available restoration services, including emergency drying, water extraction, fire damage cleanup, pack-out services, and more.
• Provide Options for Your Review: We’ll leave you with a comprehensive breakdown of recommended services and options to consider based on your specific needs.

Step 4: Service Agreement
Once you’ve reviewed the services and are ready to proceed:

• Service Acknowledgement: You’ll sign an authorization acknowledging your approval for us to begin restoration services.
• Insurance Claim Filing: You’ll contact your insurance company to file a claim, then provide us with the claim number. This allows us to work directly with your insurance provider for payment, simplifying the process for you.

Step 5: Contract Review & Pack-Out Arrangements
With the insurance claim in place, we’ll arrange for:

• Detailed Contract Discussion: We will review the specific terms of our services with you and answer any questions.
• Pack-Out Services (if applicable): If your items need to be removed for safe storage or restoration, we will coordinate this with you. Storage options include secure storage facilities, on-site PODS, or containers if space allows.

Step 6: Begin Restoration Work
With all agreements in place, we’ll proceed as follows:

• Key Collection: We’ll take possession of the key to ensure secure access to the property.
• Start Restoration: Our team will begin the work according to the agreed plan, keeping you informed every step of the way.

Step 7: Insurance & Payment Coordination
To ease your burden, Pacific Water & Fire Restoration will:

• Work Directly with Your Insurance: We will handle payment coordination with your insurance company, ensuring that coverage aligns with the services provided.
• Provide Clear Documentation: All work and costs will be documented for transparency, so you know exactly what is covered and any additional costs that may apply.

Additional Information for Your Peace of Mind
Throughout the process, we’re committed to:

• Transparency: Keeping you informed at every step.
• Quality Assurance: Ensuring our work meets the highest standards.
• Open Communication: Always available to answer your questions or concerns.

If you have any questions at any time, please don’t hesitate to reach out. We are here to support you and make the restoration process as seamless as possible.

Authorization and Scope of Work
With your approval, we may pack, transport, clean, store, and eventually return your belongings. Our storage options include:

• Secure Storage Facility: Off-site with climate control.
• On-Site POD: Convenient storage on your property.
• On-Site Containers: Available if space allows on your property.

Detailed Inventory and Documentation
Each item we handle is documented with photos or videos. You’ll receive a detailed inventory for review before items are moved.

Condition of Items
We record the condition of each item prior to packing, noting any pre-existing damage. Specific cleaning or restoration steps will be applied for items affected by water, fire, or smoke.

Handling and Transportation
Your items are transported and stored in secure, climate-controlled conditions. We take full responsibility for any damage due to our negligence.

Storage Duration and Fees
Items will be stored safely until they can be returned. If covered, storage fees are billed to your insurer. For private pay clients, an itemized fee schedule is provided.

Insurance and Payment
Homeowner’s insurance may cover these services. We work directly with your insurer to process claims. Any out-of-pocket costs will be discussed and billed to you.

Non-Restorable Items
In some cases, items may be beyond repair. We document these items, and you’ll have the option to keep or dispose of them.

Return of Items
Once restoration is complete, your belongings will be carefully returned, including reinstallation of large items, if needed. You will have an opportunity to verify all items.

Access During Storage
To ensure safety and security, access to stored items is not permitted until the restoration process is complete.

We hope this information provides peace of mind during this challenging time. Our team is dedicated to professional, compassionate service and treating your belongings as if they were our own.

For any questions or additional information, please do not hesitate to reach out to us directly. We are here to support you every step of the way!